If you have any concerns about how we collect or use your personal data, we encourage you to contact us in the first instance so that we can try to resolve the issue.

How to contact us:
By email: emilie.naiker@yourvirtualassistantsolutions.co.uk
By post: 4 Wheatfields, Aldington, TN25 7GF

To help us understand your complaint, please tell us your name and contact details, what happened and when, how you've been affected, and what you'd like us to do to resolve the issue. You can make a complaint verbally, in writing, or through any communication channel.

The process

We'll acknowledge all complaints within 30 days.
We'll investigate your complaint without undue delay.
We'll aim to provide our full response within 3 months.
Where your concern is complex or requires more time, we will let you know and keep you updated on progress.

If you are not satisfied with our response, or if you would prefer not to speak to us first, you can contact the UK’s data protection authority: Information Commissioner’s Office (ICO) - https://ico.org.uk/make-a-complaint / 0303 123 1113

Last updated: March 2026